May, 2017

Grow • Engage • Inspire

Topic Spotlight – Communication

Communication is an essential skill in your professional and personal life. Take a moment to reflect on your skills and find ways to communicate more effectively. Below are a sampling of online courses, books and videos available in the HHS Learning Management System (LMS) that may assist you or those you support.

Resource Title Description Resource ID Duration or Pages
Do We Have a Failure to Communicate? In this course, you'll examine some common communication challenges and how you can successfully navigate them. By showing patience, perseverance, and accountability, you can get communication back on track and reach mutual understanding and agreement. acm_07_a06_bs_enus 26 min
Trust Building through Effective Communication In this course, you'll explore how a clear intention is the basis of an effective communication, and how understanding your audience ensures that the message gets delivered. You'll also learn how body language, vocal tone, and managing emotions can influence your communications and build trust with your audience. acm_07_a03_bs_enus 25 min

Resource Title Description Resource ID Duration or Pages
Every Interaction Leaves a Mark In every social interaction you leave a mark, and you need to make the most of those impressions. 113393 2 min
Start Questions with What, How, or Where Drawing a picture of someone else’s apartment by asking closed questions — Does it have a door? Windows? — doesn’t work well. Asking open-ended questions provides much better results. The same is true for leaders. Don’t give answers. Ask open-ended questions. 78966 2 min

Resource Title Description Resource ID Duration or Pages
Ask More: The Power of Questions to Open Doors, Uncover Solutions, and Spark Change
Online Book
Both intriguing and inspiring, this illuminating book shows how questions convey interest, feed curiosity, and reveal answers that can change the course of both your professional and personal life. 119967 291 pages
Simply Said: Communicating Better at Work and Beyond
Online Book
An all-encompassing resource to improving your communication, this book connects skills with scenarios and purpose to help you hear and be heard, and provides comprehensive guidance toward getting your message across, and getting the results you want. 117486 256 pages

Webinar Live Event - Save the Date!

Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy
Date: Tuesday, May 9, 2017 at 11:00am CDT - Duration: 1 hour
Featuring Amy C. Edmondson
Skillsoft Ireland Limited

In this talk, Edmondson shows that organizations learn when the flexible, fluid collaborations they encompass are able to learn.

Simply Brilliant: Essential Principles for Exceptional Performance
Date: Wednesday, September 6, 2017 at 11:00am CDT – Duration: 1 hour
Featuring William C. Taylor
Skillsoft Ireland Limited

In this provocative and far-reaching talk, Bill Taylor draws on themes and case studies from his forthcoming book, Simply Brilliant, to explain how great organizations do ordinary things in extraordinary ways.

True Grit: The Science of Success
Date: Thursday, Nov 16, 2017 at 11:00am CST – Duration 1 hour
Featuring Angela Duckworth
Skillsoft Ireland Limited

In this talk, Angela Duckworth presents her influential work on grit—the tendency to pursue long-term goals with perseverance and passion. She describes the predictive power of grit for performance in a variety of fascinating contexts.

Have a fantastic day!

Crystol Jones, MBA, ACC
Public Affairs Specialist
Office of Customer and Partner Relations
Talent and Organizational Development
Department of Health and Human Services University
6010 Executive Boulevard | Suite 400 | Rockville, MD 20852
Direct 301-402-3384 | Fax 301-480-0159
Email crystol.jones@hhs.gov

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